At SmartPalliBazar, we value the privacy of our users and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services. By accessing and using our platform, you agree to the terms and practices described in this policy.

1. Information We Collect:

1.1 Personal Information: When you register an account or make a purchase on SmartPalliBazar, we collect certain personal information such as your name, email address, contact number, and shipping address. This information is necessary for processing orders and delivering products to you.

1.2 Payment Information: We may collect payment-related information, including credit card details, to facilitate secure and smooth transactions. However, we do not store your payment information on our servers. We utilize trusted third-party payment processors to handle all payment transactions securely.

1.3 Usage Information: We collect non-personally identifiable information about your interactions with our platform, such as your IP address, browser type, device information, and browsing behavior. This data helps us analyze and improve our website’s performance, functionality, and user experience.

2. Use of Information:

2.1 Order Processing and Delivery: We use the personal information you provide to process your orders, communicate with you about your purchases, and deliver products to the specified addresses.

2.2 User Account Management: Your personal information is used to create and manage your user account, including authentication, password reset, and account-related notifications.

2.3 Customer Support: We may use your information to respond to your inquiries, address your concerns, and provide customer support services.

2.4 Personalization: We may use your usage information to personalize your experience on our platform, such as showing you relevant product recommendations, promotions, and tailored content.

2.5 Analytics and Improvement: We analyze usage data to understand user behavior, improve our services, and optimize our website’s performance and functionality.

2.6 Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, legal processes, or to enforce our terms of service and protect our rights, property, or safety.

3. Information Sharing:

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, logistics partners, and customer support platforms. These providers have access to personal information solely for the purpose of fulfilling their services and are bound by confidentiality obligations.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our company or its assets, customer information may be transferred to the acquiring party as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.

4. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method can guarantee absolute security. We strive to maintain the security of your information but cannot ensure or warrant its complete security.

5. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience, analyze user behavior, and deliver personalized content and advertisements. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our platform.

6. Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.